Accessibility legislation: Cyprus
The Law Providing for Accessibility of Products and Services (Νόμος Που Προνοεί Για Την Προσβασιμότητα Προϊόντων Και Υπηρεσιών), The Republic of Cyprus’ digital accessibility regulation is governed by the Deputy Minister of Social Welfare, with the Council of Ministers overseeing public departments. It was enforced in June 2025, while the most recent amendment to this law was made on June 28, 2024.
Scope of application
The regulation mandates that a range of digital content and services must be accessible to individuals with disabilities. It applies specifically to:
- IT hardware and operating systems
- Self-service terminals, including payment and ticket machines
- Consumer terminal equipment providing electronic communications and audiovisual media services
- E-book readers and other consumer IT equipment
- Electronic communication services (excluding machine-to-machine services).
- Audiovisual media services
- Passenger transport services, including websites, mobile apps, electronic tickets, and transport information
- Banking services, e-books, and e-commerce services
Exceptions
The regulation does not apply to the content of certain websites and mobile applications. Specifically, it excludes web content and mobile applications for pre-recorded media and office files created before June 28, 2025. Additionally, third-party content and archival content are exempt from compliance requirements.
Fines and penalties
In The Republic of Cyprus, strict adherence to accessibility regulations is enforced to ensure equal access for all users. Non-compliance with the Law Providing for Accessibility of Products and Services may result in significant penalties.
The first failure to adhere to the regulation carries a fine of up to €10,000. If the violation persists, the fine increases to €20,000, with an additional penalty of up to €500 for every day the company remains non-compliant. Individuals can also face criminal charges for providing products or services that breach legal or regulatory standards. Ignoring official notices, misusing certifications, or providing false information to enforcement authorities may result in up to two years of imprisonment, a fine of up to €20,000, or both. Repeat offenders face harsher penalties, including up to three years in prison, fines of €30,000, or both.
Reporting
Service providers must publish and maintain a clear accessibility statement detailing compliance with the law, referencing harmonized standards, and outlining accessibility features.
The reporting procedures related to digital accessibility include providing information that proves compliance with the law, describing how the service meets accessibility requirements, and including information that evaluates the service provider’s compliance with harmonized standards and specifications. Service providers must inform consumers about the accessibility of the service, and the competent authority has the power to check compliance, verify corrective measures, and examine complaints or reports concerning non-compliance with accessibility requirements.
If users encounter accessibility barriers or wish to submit a complaint regarding non-compliance, they may contact the competent authority, Deputy Ministry of Social Welfare. Complaints can be submitted via:
Email: deputyministry@dmsw.gov.cy
Phone number: +357 22406610
Official website: https://www.gov.cy/dmsw
Address: Stasinou 5, Y.Charalambides Building, 2404 Egkomi, Cyprus
Compliance with the Law Providing for Accessibility of Products and Services requires a clear Accessibility Statement. Not sure where to start? Use our Free Accessibility Statement Generator to create one in minutes.
For the latest and most accurate information on digital accessibility requirements, please refer to the official documentation provided by the government of Cyprus.