Accessibility legislation: Denmark

Act No. 1823/2023 on accessibility requirements for products and services (Lov om tilgængelighedskrav for produkter og tjenester), Denmark’s digital accessibility regulation has been enforced in June 2025. It is governed by multiple authorities. The Danish Safety Technology Authority (Sikkerhedsstyrelsen) is responsible for overseeing most products and services. The Danish Energy Agency (Energistyrelsen) controls electronic communications. Finally the Danish Transport Authority (Trafikstyrelsen) and Danish Maritime Authority (Søfartsstyrelsen) regulate transportation. The most recent amendment to this law was made on June 7, 2022.

The scope of this Act encompasses a wide range of products and services aimed at ensuring accessibility for consumers. By addressing both physical products and digital services, the Act aims to promote inclusivity across sectors, fostering equal access for all users, regardless of the medium or platform they engage with

The Act applies to the following products:

• General purpose consumer computer hardware systems and operating systems for the purposes of the hardware systems in question
• Payment terminals

The following self-service terminals, which are intended for the provision of the services covered by this Act:

• ATMs
• Ticket machines
• Self-service machines for check-in
• Interactive self-service terminals providing information, except for terminals installed as an integral part of vehicles, aircraft, ships or rolling stock

Further, the scope of the Act covers:

• Consumer terminal equipment with interactive data processing capability used for electronic communications services
• Consumer terminal equipment with interactive computing capability used to access audiovisual media services
• E-readers

The Act also applies to the following services provided to consumers:

• Electronic communication services other than transmission services used for communication between machines
• Services providing access to audiovisual media services
• For urban, suburban, and regional transport, only interactive self-service terminals are required to meet accessibility standards
• Websites
• Services for mobile devices, including mobile applications
• Electronic tickets and electronic ticket services
• Provision of information about transport services, including travel information in real time This is limited, as far as information screens are concerned, to interactive screens on the territory of the European Union
• Interactive self-service terminals in the territory of the European Union, except those installed as integral parts of vehicles, aircraft, ships and rolling stock used for the provision of any part of this passenger transport
• Consumer-oriented banking services
• E-books and dedicated software
• E-commerce services

This section highlights specific exemptions from the broader scope of accessibility requirements. The Act does not apply to the following content of websites and mobile applications:

• Pre-recorded time-dependent media published before June 28, 2025
• Document formats published before 28 June 2025
• Online maps and mapping services, when essential information is provided in an accessible digital way, in the case of maps intended for navigational use
• Third-party content that is neither funded nor developed by or under the control of the trader in question
• Content on websites and in applications for mobile devices that qualify as archives, meaning they only have content that has not been updated or edited after June 28, 2025