AIOPSGROUP delivers digital transformations that solve complex business problems, bringing in experience, fresh perspective, and new ideas.
With up-to-date knowledge of digital retailers’ challenges and opportunities, we know how to align eCommerce strategy with the latest technology stack. AIOPSGROUP thrives on carefully selected 100+ Digital KPIs without losing focus on Total Cost of Ownership (TCO) and Return on Investment (ROI). We are accomplished in eCommerce strategy, Roadmap planning, Technology selection, and Digital KPI’s strategy.
We Apply an Agnostic Approach
We at AIOPSGROUP have extensive knowledge of the preceding and the latest code versions of Salesforce Commerce Cloud, Adobe Commerce, and EPiServer commerce platforms. However, focused on finding the right fit solution is key as there is no one single fit for every client. Following a technology-agnostic approach empowers us to be unbiased towards the use of any specific technologies to solve business problems.
Holistic Outlook is the AIOPSGROUP Outlook
To thrive in this new data age, every organization needs a complete view of its systems and data, real-time insights, and a comprehensive view with the ability to take real-time action. With AIOPS Monitoring DNA, we recognize that data must be managed holistically. We provide consulting services where this is a starting point for reaching a true result.
We Have Digital Experience
With over 15+ years of experience, the AIOPSGROUP team consists of customer-centric seasoned digital commerce professionals that continue to iterate for an amazing end-user experience. We take ownership. We are accountable to develop and deliver a strategy that fits your business and exceeds customer expectations.
COVID-19 has accelerated the eCommerce growth and more companies are optimizing online sales channels than ever before. Brands that previously embraced the eCommerce trend have already experienced significant growth, in the middle of retail shrinking. Global eCommerce sales are expected to reach $4.2 trillion by the end of 2020. With new movement, competition is getting steeper, and online shopping behaviors are changing rapidly. AIOPSGROUP clients cannot afford to compromise their online value proposition. With our focus on intelligent infrastructure, automation, and AI monitoring, AIOPSGROUP enables strategies to unify shopping experiences across sales channels with the objective to maximize every and each transaction. Seamless handoffs between different channels and websites with personalized engagements are simply a must.
- Personalized Commerce
- Intelligent Infrastructure
- Retail Observability
With roadmap planning workshops, AIOPSGROUP helps retailers transfer their digital strategy into a meaningful and actionable plan for timely execution. The key to success is well-defined project activities, expectations, assumptions, and risk mitigations strategies.
- Future capabilities based on business initiatives
- High-level business and functional requirements
- Digital requirements validation with SMEs
- Prioritized initiatives, goals, benefits, timelines, and costs
AIOPSGROUP is a technology-agnostic organization placing customer needs before considering any technology. We can help with determining criteria for making well-informed decisions, facilitate demonstration, collect data, and make recommendations on which system would work the best.
- Define technology categories
- Implement scorecard and evaluation criteria
- Facilitate requirement-based DEMOs
- Build a POC
Digital KPI’s Strategy
We knock down silos and build an environment capable of providing holistic monitoring across all aspects of the application flow resolving issues in real-time, as soon as they appear and before the customer is impacted. AIOPSGROUP KPI’s team scrutinizes the alerts, to calibrate and iterate for the best results possible. Today we group KPI’s in the following categories:
- Order KPIs
- Catalogue KPIs
- Payments KPIs
- Customer KPIs
- Storefront KPIs
- Scheduled job KPIs
- Pipeline, Controller, and Services KPIs
- Data flow KPIs
- Customer-facing KPIs
- Site performance KPIs
We understand the return on investment (ROI) that delivers total monthly ROI rate as well as potential revenue growth and cost savings by using the average number of issues per month, type or category of the issues reported, and average time spent on solving a single issue. AIOPSGROUP will apply your data to produce the custom ROI and assure the potential revenue earnings are enough to recover initial investments in your digital system.