Accessibility legislation: Sweden
Act (2023:254) on the accessibility of certain products and services mandates digital accessibility for people with disabilities in Sweden from June 28, 2025, and it is overseen by the Swedish Consumer Agency. The latest amendments to this decree were done May 16, 2023.
Scope of application
From general-purpose computer hardware to a diverse array of electronic services, Sweden’s digital accessibility regulation is designed to enhance user interaction and accessibility in various sectors listed below:
- General-purpose computer hardware
- Various types of interactive terminals:
- Payment machines
- Cash machines
- Electronic communication devices
- Audiovisual media access devices
- E-reading tablets
Services covered by the regulation include:
- Electronic communication
- E-commerce
Certain aspects of the following must be accessible:
- Passenger transport services
- Banking
- E-books
Exceptions
The regulation does not apply to:
- Online maps not intended for navigation
- Navigational maps where essential information is already available in accessible digital form
- Third-party content not financed, developed, or controlled by the economic operator
- Integrated terminals in vehicles, ships, aircraft, or rolling stock
- Specific services related to local and regional transport
Fines and penalties
In Sweden, strict adherence to accessibility regulations is enforced to ensure equal access for all users. Non-compliance with these regulations may result in significant financial penalties for organizations that fail to meet the required standards. The penalty fee will be assessed based on the seriousness and extent of the violation, as well as the overall circumstances. It will be set at a minimum of SEK 10,000 (about €860) and a maximum of SEK 10,000,000 (about €860,000).
Reporting
Sweden follows the EU-wide mandate for accessibility statements on websites and digital services. These statements are essential for maintaining transparency and accountability.
This statement must be publicly available on their websites and provide clear information on the accessibility status of their digital services, such as whether they meet the required standards or outline existing accessibility issues. The statement should also detail the measures taken to improve accessibility, including any ongoing efforts or plans for remediation. Additionally, the accessibility statement must specify how users can report accessibility problems and request assistance, ensuring that organizations remain accountable and transparent in their commitment to accessible digital experiences.
If users encounter accessibility barriers or wish to submit a complaint regarding non-compliance, they may contact the competent authority, the Swedish Consumer Agency. Complaints can be submitted via:
Email: konsumentverket@konsumentverket.se
Phone number: +46 771 525 525
Official website: https://www.konsumentverket.se/
Address: Box 48, 651 02 Karlstad, Sweden
Compliance with the Act (2023:254) on the accessibility of certain products and services requires a clear Accessibility Statement. Not sure where to start? Use our Free Accessibility Statement Generator to create one in minutes.
For the latest and most accurate information on digital accessibility requirements, please refer to the official documentation provided by the Swedish government.