IKEA INGKA is a Swedish company that was established in 1943. The company designs and sells ready-to-assemble furniture, kitchen appliances, and home products, among other goods and home services. Across the globe, IKEA INGKA has 378 stores, welcomes 706 million visitors to these stores, and has more than 3.6 billion visits to IKEA.com.
In this article, we look at how IKEA INGKA (IKEA) partnered with AIOPSGROUP. We built a solution for Delivery & Services technology to improve the buying experience for IKEA customers. The goal was to eliminate any prolonged service outage caused by service anomalies left undetected, and protracted resolution times. IKEA Delivery & Service team selected AIOPSGROUP to implement Observability as Code. This is a new methodology of technical development where AIOPSGROUP is developing a code that is completed (DONE) only when we have built-in enough analytics proactive alarms and escalation process to support it. This project contributes to realizing the vision of having a holistic view of the customer over their relationship with IKEA.