MCM reduces failed orders by 30% with AIOPSGROUP, a valantic company

MCM online ordering now matches the luxury brand’s in-store experience.

About MCM Fashion Group Limited

MCM Worldwide is a leather luxury goods brand. MCM’s vision is to revolutionize luxury fashion accessories and travel goods by combining craftsmanship and value for today’s modern generation of Global Nomads.

Through innovation and timeless design, MCM combines iconic German-engineered functionality with traditional craftsmanship, offering a heritage of elegance. MCM established itself as a global luxury brand through European artisanship with a refined mastery of skills, handcrafting elegant products with flawless quality materials. A long-time favorite of royalty and celebrities, MCM boasts architect-designed boutiques in chic cities such as Berlin, Dusseldorf, London, New York, Athens, Beijing, Shanghai, and Seoul, and is sold by prestigious retailers all over the world. Currently, MCM operates 20+ online sites supported by the Salesforce Commerce Cloud platform.

The brief

MCM established itself as a global luxury brand through European artisanship with a refined mastery of skills, handcrafting elegant products with flawless quality materials. However, the online checkout luxury Global Nomads’ experience wasn’t measuring up to the high standards for online shopping of MCM brand. The company websites were recording a high number of failed orders. MCM reached out to AIOPSGROUP to monitor and analyze the user journey patterns for intelligent implementation to enable improved experience and increase in conversion rate.

“The AIOPSGROUP, a valantic company team helped us align our checkout performance online and we’re thrilled with the results we’ve seen since implementation. The enhanced online presence has allowed us to increase exposure to our growing customer base as well as existing brand enthusiasts.”

― Anand Nair,

MCM Global Head, Digital & Customer Technology

The solution

AIOPSGROUP mapped out the needs of online shoppers and implemented AI for eCommerce monitoring that allows MCM to monitor all internal and background processes and to assure stable, optimized, and up to speed site and customer experience. The alerting system in place identified a high number of failing orders due to not clear messaging to the customers. When the work was completed, AIOPSGROUP launched an improved checkout and checkout messaging for immediate results.

a sequence of three smartphone screens, demonstrating the online shopping experience for an MCM product. The first screen presents a product page featuring the "Stark Side Studs Backpack in Visetos" with detailed images and a price tag. The second screen shows the shopping cart containing the backpack, emphasizing a streamlined user interface with options for entering a promo code, viewing the subtotal, and proceeding to checkout. The third screen details the checkout process, including spaces for entering payment information and selecting a payment method, enhancing the focus on a secure and user-friendly online shopping environment. This layout effectively guides a potential customer through the steps of purchasing an MCM backpack from product selection to payment

The results

AIOPSGROUP AI for eCommerce Monitoring Solutions empowered MCM to rapidly extract, analyze, and visualize data across all Digital Commerce systems. We enabled visibility across all sales channels, in this case, to help MCM reach a reduction in failed orders objective. MCM reduced the number of failed orders by 30%. AIOPSGROUP continues to actively monitor MCM digital stores to assure continuity of MCM service, identifying outages and missing feeds before they become a problem.

Slavy Slavov

VP Delivery and Accessibility Consultant

Slavy Slavov brings over 25 years of experience in software and consulting, with a decade-long focus on accessibility innovation and investment. He has managed global teams across the USA, Europe, and Asia, focusing on optimizing engineering processes to integrate accessibility into core development and QA cycles. With a strong technology background, Slavy advises on WCAG compliance and assistive technologies while collaborating closely with design and engineering teams. He believes brands must be proactive, noting that “one day you ski; the next, you are in a wheelchair… life changes quietly”.

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