MCM Increases Payment Instruments Visibility by 100% with AIOPSGROUP™

MCM Worldwide is a leather luxury goods brand. MCM’s vision is to revolutionize luxury fashion accessories and travel goods by combining craftsmanship and value for today’s modern generation of Global Nomads.

Through innovation and timeless design, MCM combines iconic German-engineered functionality with traditional craftsmanship, offering a heritage of elegance. MCM established itself as a global luxury brand through European artisanship with a refined mastery of skills, handcrafting elegant products with flawless quality materials. A long-time favorite of royalty and celebrities, MCM boasts architect-designed boutiques in chic cities such as Berlin, Dusseldorf, London, New York, Athens, Beijing, Shanghai, and Seoul, and is sold by prestigious retailers all over the world. Currently, MCM operates 20+ online sites supported by the Salesforce Commerce Cloud platform.

To maintain and widen its position in the fast-moving retail market, it is essential MCM Fashion Group continues to be in tune with customer needs, including preferred payment instruments when shopping online. With the goal of creating an excellent experience for every customer in mind, and to demystify the dark data generated by eCommerce systems, the digital team at MCM Fashion Group turned to AIOPSGROUP™.

CX Monitoring empowered MCM to rapidly extract, analyze, and visualize data across all Digital Commerce systems. Firstly, we enabled an increase in visibility by 100% across all sales channels, in this case, to help MCM visualize and record real time data on payments instruments and percentage split used per region. Secondly, this solution allowed for MCM to set payment instruments’ KPIs and alerting thresholds for ongoing calibration. AIOPSGROUP™ continues to actively monitor MCM digital stores to assure continuity of MCM service – identifying outages and missing feeds before they become a problem.